Auzzie Pest Control — Privacy Policy

Overview

Auzzie Pest Control is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). It applies to our operations in Brisbane, Perth, and across all our services.

1. Collection of Personal Information

We collect information necessary to provide pest control services and run our business. This may include:

• Contact Information: Name, addresses (including service addresses in Brisbane and Perth), email (auzziepestcontrol@gmail.com), and phone (0450087251).
• Service Information: Property details, pest issues, and service history.
• Payment Information: Details required to process payments. We typically use secure third-party processors and do not store sensitive card data directly.
• Communication: Records of calls, emails, and website enquiries.
• Website Usage Data: IP address, browser, pages visited, referring site. This data is generally anonymous but may be linked to you if you submit personal information on the site.

We collect information when you contact or engage us, provide feedback or make a complaint. We may also collect information from third parties (e.g., real estate agents or property managers) where required to perform services.

2. Use of Personal Information

We use your information to:

• Provide and manage pest control services in Brisbane and Perth;
• Schedule appointments and communicate about your service;
• Process payments and issue invoices;
• Respond to enquiries, provide support, and resolve complaints;
• Improve our services and tailor them to your needs;
• Send service-related updates, reminders, or promotional offers (you can opt out of marketing at any time);
• Comply with legal and regulatory obligations;
• Conduct internal administration, training, and quality control.

3. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, contractors, and sub-contractors involved in delivering services;
• Third-party service providers (e.g., IT, payment processors, marketing platforms) who are obligated to protect your data and use it only for authorised purposes;
• Professional advisers (e.g., lawyers, accountants) as needed;
• Government authorities or law enforcement where required by law or to protect our legal rights;
• Other parties with your express consent.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Quality and Security

We take reasonable steps to ensure the information we hold is accurate, complete, and up-to-date, and we rely on you to inform us of changes.

We implement appropriate technical and organisational measures to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• Secure servers and data storage;
• Access controls and authentication;
• Encryption where appropriate;
• Regular security assessments.

However, no method of transmission or storage is 100% secure.

5. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you. Contact us using the details below. We’ll respond within a reasonable timeframe and may charge a reasonable fee if the request is complex or requires extensive retrieval. In some cases, we may refuse access or correction where permitted by law.

6. Anonymity and Pseudonymity

Where lawful and practicable, you may not identify yourself or may use a pseudonym. However, due to the nature of onsite services, anonymity may not be practicable in most cases.

7. Website and Cookies

Our website (www.auzziepestcontrol.com) may use cookies and similar technologies to enhance your browsing experience and collect usage data.

You can set your browser to refuse cookies or alert you when cookies are set. Disabling cookies may affect site functionality.

8. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the effective date.

9. Contact Us

10. How to Make a Complaint (OAIC)

If you believe we have breached the Australian Privacy Principles, please contact us first using the details above. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Phone 1300 363 992, Website www.oaic.gov.au.